Instagram: MOTUSANIMICO
Contact Page: https://www.motusanimico.com/pages/contact
Motus Animi LLC, referred to as "We" in Terms of Service.
Shipping: Please allow 4-8 weeks for production, tracking will be available 2-3 weeks after production. Allow 3-5 business days for item to be delivered once shipped. All prices are based on USPS and UPS shipping costs and the materials used to package your item. We do not profit off shipping. Delays may be expected due to holidays. This is out of our control and we ask for your patience.
Separate Shipping: Some items of your order may ship before others, and this is due to an agreement we have with a third-party manufacturer. Any concerns with items from this company will still be directed to us, and all terms and conditions of this page apply to orders fulfilled by the third party.
International Shipping: International orders may be subject to pay duties and taxes, which is out of our control. Please allow 10-25 days for your order to arrive once shipped depending on where you live.
Chargebacks: Before charging back the customer must contact Motus Animi LLC via email so we can resolve any complaints. Wrongful chargebacks will be treated as wire fraud and will be reported to your banking/credit institute as well as having your address blacklisted from any future orders with our service.*
Fraudulent Orders: If our fraud analysis marks your order as "High Risk" for fraudulent activity the order will be canceled and refunded in full. If this happens to you and the order is not fraudulent you will be required to email us and follow our process to complete the order.*
Refund/Return: We do not accept returns, item swaps*, or issue refunds. All sales are final.
Lost Packaging: We are not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost package report.
Incorrect Addresses: We are NOT responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is FULLY RESPONSIBLE to cover the cost to reship the package. *The customer will not be entitled to a refund for incorrect addresses or returned packages. Packages returned will on hold until the customer repays the shipment fee.*
Privacy: Customer's information remains confidential and will not be shared under any circumstances.
Color Policy: We cannot 100% guarantee that each item will look identical to the way it is shown on a device. We always do our best to accurately portray colors, but occasionally there will be a slight variance.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/motusanimiclothing/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/motusanimiclothing/privacy_policy
Updated: 5/2/2024, Additions and revisions are marked with an asterisks(*), additions to previous clauses will be underlined. By completing your order, you agree to these terms of service.